How to contact SleepEase
Reply to your order confirmation or shipping confirmation email. That keeps your request connected to your order so we can help you faster.
Choose the help you need
01Orders & billing
Order questions, charges and Subscribe & Save changes or cancellation.
02Shipping & delivery
Tracking, address changes, delays and missing packages.
03Returns & refunds
Requests under our 30-day money-back guarantee.
Include these details
- Your full name and the email used at checkout
- Your order number
- Your shipping ZIP code
- A short description of what you need
- Photos, if a package or product arrived damaged
Protect your information
Never send your full card number, security code (CVV), passwords or government ID by email. We will never ask for them.
Before you write
Many answers are already in our FAQ, Shipping and Returns & Refunds pages.
Medical questions and emergencies
Customer care can't give medical advice. For questions about your health or medications, talk to your doctor or pharmacist. In an emergency, call 911 or your local emergency number.