How to request a return
- Find your order confirmation email. It has your order number and the details we need.
- Reply to that email with your full name, order number, the reason for your request and the items you want to return.
- Wait for your return instructions. We'll send the return address and authorization details.
- Ship with tracking when instructed, and keep your proof of shipment until your refund is complete.
30-day money-back guarantee
You have 30 days from the date of your order to request a refund of your purchase price, even if you've opened and used the bottles. Customer care may ask for your order number, the bottles (opened or unopened) or photos. The guarantee applies to purchases made through an authorized SleepEase checkout.
Return condition
Please keep your bottles and packaging until your request is resolved. Requests made after the guarantee period, products that were altered, or returns sent to an address we didn't provide may not qualify.
Refund processing
Approved refunds go back to your original payment method. Your bank or card issuer may take additional business days to show the credit. Return postage, original shipping charges and any duties follow the checkout terms and the return instructions you receive.
Damaged, missing or incorrect orders
Reply to your order confirmation promptly with your order number, a description of the problem and photos. Please keep the packaging until we resolve it.
Subscriptions and returns
A return does not automatically cancel your Subscribe & Save plan. To stop future shipments, email support@beneonature.com before your next charge; we'll cancel the subscription and review your return together. Subscribe & Save saves $5 and renews every month (30 days) for the 1-bottle and 3-bottle supplies, and every 2 months (60 days) for the 5-bottle supply. Shipping is $3.24 only on the first order of the 1-bottle supply; refills and 3- and 5-bottle supplies ship free.