Check your final checkout details
Shipping destinations, charges, delivery estimates and free-shipping eligibility are confirmed at checkout before you pay. The checkout page is the final word on what you'll be charged.
Order processing
After you order, we may review it for payment confirmation, address accuracy and fraud prevention before it ships. Weekends, holidays, high demand and carrier conditions can affect timing.
Tracking your order
When your package is ready for carrier pickup, you'll receive a shipping confirmation email with a tracking link. Tracking can take a little time to update after the first scan.
Free shipping
Shipping is free on U.S. orders of the 3-bottle and 5-bottle supplies. The 1-bottle supply has a $3.24 shipping fee only on the first order; Subscribe & Save refills ship free. The final shipping charge is always shown at checkout before you pay. Faster shipping options, if offered, may cost extra.
Subscription shipments
If you chose Subscribe & Save, your next kit ships automatically on your subscription schedule (every month (30 days) for the 1-bottle and 3-bottle supplies, and every 2 months (60 days) for the 5-bottle supply). You'll receive a new tracking email for each shipment.
Address accuracy and changes
Please double-check your shipping address before ordering. If you need to change it, reply to your order confirmation email as soon as possible. Changes can't be guaranteed once fulfillment has started.
Delivery estimates and delays
Delivery dates are estimates, not guarantees. If tracking shows your package was delivered but you can't find it, check around your home, with neighbors and with others in your household before contacting us.
International orders
If international shipping is offered at checkout, the recipient may be responsible for customs, duties, taxes or local fees. Availability varies by destination.
Lost, damaged or incorrect packages
Reply to your order or shipping email promptly with your order number, shipping address, tracking details, a short description and photos if the package or product was damaged. Please keep the packaging until we resolve it.